( Linux): ARSystemServerInstallDir/bin/nf ( Windows): ARSystemServerInstallDir\nfig Update the following parameter to the latest bin directory path:.On the server where BMC Remedy Action Request System is installed, open the nfig file or the produse file in a text editor.( Linux): ARSystemServerInstallDir/bin/produse Update the following parameter to the latest bin directory path: On the server where BMC Remedy Action Request System is installed, open the nfigfile or the nfig file in a text editor.( Linux): ARSystemServerInstallDir/bin/nfig On the server where Remedy Action Request System is installed, in the filedeployer folder, open the armonitor.cfg file or the nf file in a text editor.įind and replace references to the older Java path with the latest Java path.
( Linux): /etc/arsystem/serverName/ midtier/filedeployer/nf ( Windows): ARSystemServerInstallDir\ midtier\filedeployer\conf\armonitor.cfg Update the BMC_JAVA_HOME parameter with the latest Java path.On the server where BMC Remedy Action Request System is installed, open the armonitor.cfg file or the nf file in a text editor.įind and replace references to the Java 7 path with Java 8_u45 path.( Windows): ARSystemServerInstallDir\Conf\armonitor.cfg You can set the Java path while installing or after upgrading Java to C:\Program Files\Java\jre to set the Java path in all the following configuration files.įor example, while installing, update the Java path from C:\Program Files\Java\jre1.8.0_162 to C:\Program Files\Java\jre. So, you need not update java path for BMC Remedy Smart Reporting in ARSystemInstalledConfiguration.xml file. Note: If BMC Remedy Smart Reporting and BMC AR System are installed on the same machine, when you update the Java path for AR in ARSystemInstalledConfiguration.xml file, the updates are applicable for BMC Remedy Smart Reporting also. Update Java home path in ARSystemInstalledConfiguration.xml file.Update Smart Reporting Tomcat server with the newer version of Java.Java is upgraded to newer version where BMC Remedy Smart Reporting is installed and Tomcat server is not upgraded to the newer version of Java.īMC Remedy Smart Reporting is installed on a stand-alone machine and BMC Remedy ARSystemInstalledConfiguration.xml file is not updated with the newer version java.įor BMC Remedy Smart Reporting to work, you must perform the following steps:.Install JRE and OpenJDK and not the JDK version of Java.īMC Remedy Smart Reporting may not work successfully if the following conditions are true Older versions as well as Java 9 and 10 are not supported.
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